Fixed Ops Magazine - 2021 Vol18 03 - 31

creating a projection or forecast, to determine technician
time, and ultimately to project the revenue
produced from those hours.
2. Present Time - the time that each technician is
onsite and available to work. This may be different
from the scheduled time if a technician arrived late,
left early or was sick and did not come to work at all.
two problems. Going back to our original analogy of
ice cream, these hours melted therefore their value
was lost forever. This also caused a mess that needed
to be cleaned up (e.g. technician morale) since the
available hours were not sold. Technicians are not happy
to be standing around without enough work.
Assigned Time is often difficult to collect with a high degree
of accuracy. It is important to find out the capability
of your shop to gather the actual Assigned Time for
all technicians on all jobs. When I first started in the industry,
I sold and implemented a dispatch system called
the SOS (Service Order Scheduling) system that GM developed.
One of the key things that it was able to do was
to track the assigned time since jobs were dispatched
in the system and it accumulated the time for the techs.
This measurement is less used and less available in some
DMS systems that handle scheduling today.
In the example shown, there were 5 fewer hours that
the technicians were present in total than they were
scheduled to have been there.
3. Assigned Time - the time that each technician
is assigned to a job and is actually working.
would include time moving vehicles and time spent
at the parts counter. As shown in the example, the
assigned time is less than the present time - this is
always the case.
This
4. Booked Time - the amount of time that technicians
are paid for the job performed. The booked
time comes from a variety of sources. For Customer
Pay (CP) repairs, it is generally determined from a
labor guide such as MOTOR, Mitchel, ALLDATA or
Chilton.
determined from the appropriate OEM labor time
guide. For CP maintenance, it is established as part
of the creation of a CP Maintenance menu.
It is often the case that Booked Time exceeds the Assigned
Time, sometimes by a significant amount.
The Booked Time for Warranty repairs is
This means that the technicians were not assigned a
sufficient amount of work to stay busy for all of the
hours that they were present. Ultimately this leads to
In the example shown, it exceeds by 13.2 hours. This
leads to more Booked Time/Paid Time than the technicians
actually worked (which is a good thing).
MAY JUNE 2021
|| FIXED OPS MAGAZINE
31
Fixed Ops Magazine - 2021 Vol18 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 03
