get together to create a universal terminology! This is ultimately a measurement of the technician's ability to produce hours (revenue) from the work they are given. The result varies by the difficulty of work, the skills of the tech and the productivity/efficiency enhancement tools as well as the effectiveness of the support processes. Support can be broken down to parts availability, parts acquisition (for example - delivery to the stall), estimating / approval (for example - if the tech is forced to wait around during that time or able to work on another job in the meantime), and parking lot management. Booked Time vs. Present Time This ratio is known as the PE/Ratio in a Ford store or Efficiency in GM stores. It is often used when assigned time is unknown. Present time will generally be known because the dealership must keep track of it for payment of the techs. Although this ratio gives an indicator of overall performance it does not provide an insight into the root cause of a low number. Is it because there was not enough work or because of an inability to " turn " hours? This is in contrast to the previous ratios which gave either a marketing root cause (when assigned time was lower than present time), or a technician root cause (if booked time was lower than it should have been in relation to assigned time). NOONTIME HUDDLE Booked Time vs. Scheduled Time There is no official name for this ratio. To be honest I created it many years ago since I found it to be very valuable! By looking at the Booked Time vs. Scheduled Time, one can forecast revenue based on the scheduled hours without any additional information. How can we drive Assigned vs. Present time to be 100% today and every day? The answer is to have a " Noontime Huddle " . Like a football game huddle, the key players should come together to quickly review the situation on available work and the gaps to keep everyone busy TODAY. This is not a " meeting " (e.g. in a classroom). It is a " huddle " (e.g. a quick pause in MAY JUNE 2021 || FIXED OPS MAGAZINE 33http://DealerLaw.com/warranty