Fixed Ops Magazine - 2021 Vol18 03 - 38

LOAD BALANCE ALL TECHS - SERVICE,
MECHANICAL, DETAIL, AND COSMETIC
Load balancing your techs does not just mean service
techs. It includes your mechanical, detail, and cosmetic
techs.
Your service manager is likely already using load balancing
to ensure your service bays and service technicians
maximize those assets' daily overhead costs.
Shop loading tools help even out work throughout the
available hours to prevent early-morning bottlenecks
and reduce delays that run up costs and irritate service
customers.
For the reconditioning shop, the best tool for recon
load balance is a workflow communications and accountability
dealership software tool. Because this
tool is capturing VIN and related data about vehicles
38
flowing into reconditioning, it gives managers a topdown
and granular look at the critical metrics needed
to ensure vehicles move smoothly to the sale lot. This
system measures time-to-line or how quickly vehicles
are getting from acquisition to sale-ready status. The
efficiency standard is three to five days. By using a
recon workflow management tool, dealers manage the
workload through mechanical, detail, body shop and
final photography to the availability of technicians and
vendors. Smooth load balancing keeps vehicles moving,
technicians and detailers busy, and the used car
department happy.
All these personalities have at-a-glance convenience
into all this workflow with a check of their computer or
smartphone screen. If rebalancing is indicated, those
changes can be promptly communicated by phone,
text, email, or red-flag highlighted notes right into the
department's workflow software or the individual as

Fixed Ops Magazine - 2021 Vol18 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 03

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