understand how sophisticated the Manufacturers have gotten over the years. 2. If you are in Dealership Management and you came up through Sales, rest assured that there are ways you can hold your service staff accountable without needing years of experience focused on Warranty Administration. 3. There are Warranty Industry Consultants who care and want you to avoid costly audit errors to be more successful in your dealership. This also includes Manufacturers ... they want the Warranty process to be just as fine-tuned and smoothly running as the automobiles in your Service Department. One of my very favorite sayings is " Warranty admin training starts in a dealership the day after the audit. " Be proactive. Protect your bottom-line. Avoid the painful surprise of massive chargebacks. Make this a saying of the past. Stay tuned in the next issue for Part 44 2 where I share factual statistics that will open your eyes as to why Warranty Management has to become a vital priority for your bottom-line. Rich Reinicke has been providing consulting and guidance to management in the auto dealership/maintenance industry to keep their teams accountable and ready for audit to allow for reduced (if not completely mitigated) chargebacks when their warranty audits hit. This experience has allowed him to be a thought-leader in the industry, and to provide processes and understanding to help make sure dealerships/service departments reduce liability and have a full understanding of their exposure.