Fixed Ops Magazine - 2021 Vol18 03 - 61
During the interview process, ask
candidates to describe how they
embody the two or three traits that
matter most to your business. Asking
about all of them may be overwhelming.
Encourage them to share real examples
from school or a previous job.
Keep your dealership culture in mind
and assess each candidate for bestfit
possibilities. Are you struggling to
define your dealership's culture? Take
a couple hours and write down the
business values, goals, and beliefs.
Share these with upper-level management
and reduce it to a brief paragraph.
You can take inspiration from
this list of 27 companies with strong
cultures (https://builtin.com/company-culture/company-culture-examples)
and download the free e-book
on how to create core values that will
inspire employees.
Consider that a team of people who
spend their days speaking to people
and solving problems need a leader
who takes care of them. Great workers
expect an excellent work environment
with a supportive culture, supportive
managers, and the tools to
help them get the work done. You can
make your dealership more attractive
to candidates by implementing practical
tools like contact center software
that automates tasks and provides
detailed reporting on productivity,
campaign results, and call results.
The best candidates, those who take pride in excellent
work and want to be rewarded accordingly, will welcome
the most current technology. If you are serious
about hiring and retaining the best employees, you will
need to compete with the best call centers for talent.
The right culture and tools will get you better agents.
HOW TO COMPENSATE AGENTS
The right person who makes productive, thoughtful
calls is worth a lot. To be competitive, expect to offer
$14 to $18 per hour plus benefits. Bonuses on top of
your hourly rate are an effective performance motivator.
Many dealers award a set amount to agents who
exceed their appointment set and outbound dial goals.
Ultimately, unless you operate in an expensive city
like New York, you are looking at a monthly salary per
MAY JUNE 2021
|| FIXED OPS MAGAZINE
61
http://unotifi.com
https://www.builtin.com/compa
Fixed Ops Magazine - 2021 Vol18 03
Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 03
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