agent of $3,500 plus benefits. part of the team from the very beginning will be more likely to stay with your business. As you think about compensation, bear in mind that contact center software with an automated dialer will dramatically improve agent productivity and increase your ROI. Agents using an automated dialer achieve as many as 300 outbound dials per day, since the dialer eliminates manual tasks like deciding who to call next. Agents using CRM click-to-call functionality make around 120 outbound calls per month. THE BEST ONBOARDING STRATEGIES Shut down employee churn with a thorough and thoughtful onboarding program. Remember, you are hiring people who you want to be long-term members of your team. Keep the focus on the people. Give your new agents interactive, social experiences where they can meet their co-workers and management. Employees who feel welcome and 62 you will need to When it comes to training for the technical side of answering calls, assign new agents a peer mentor to show them the ropes and answer questions as they come up. It can be intimidating to ask questions when you are new. This training process helps overcome the problem quickly. compete with the best call centers for talent Another effective strategy is " nesting " training. New agents start taking calls in a controlled, live environment with ongoing monitoring and coaching on every call. As they get comfortable answering calls, you can gradually move them into a more independent environment. Cloud-based contact center software is especially helpful for this type of training. In the nesting environment, agents are not tied to a desk or particular workstation so you can move people around as needed.