Fixed Ops Magazine - 2021 Vol18 03 - 63

Work with the BDC manager to design ongoing checkins
and trainings for new agents. There is nothing more
demoralizing than feeling overwhelmed and unsure
about hitting expectations and targets. Regular checkins
highlight areas for improvement before they become
bigger problems. These check-ins will happen
less often as time goes by. But your manager should
do them weekly for at least the first couple of months.
FOCUS ON A SUPPORTIVE ENVIRONMENT
With careful attention to hiring, compensation, and
onboarding, you can cultivate a great BDC team to
supercharge business development. Focus on a supportive
environment, competitive compensation, and
practical tools to help agents be more productive and
effective, for a well-oiled and profitable BDC.
Scott Davis is the president
and co-founder
of Volie, Inc., creators
of communication software
for the automotive
industry. He has a
demonstrated history
of working in advertising
and marketing with
skills in marketing execution
and strategy, as
well as digital marketing, social media, and advertising.
Scott is a strong business development professional
and has worked with many dealers and their service
departments to successfully establish or improve their
BDCs. He has a BS focused on Marketing from the University
of Iowa. He can be reached at scott@volie.com.
Cell phone: 319.240.2743
MAY JUNE 2021
|| FIXED OPS MAGAZINE
63

http://asidoors.com

Fixed Ops Magazine - 2021 Vol18 03

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