Fixed Ops Magazine - 2021 Vol18 04 - 19

high demand, one of the first places
to look to speed up turn (and increase
volume) is the reconditioning process.
THE CURRENT STATE
OF USED VEHICLE
RECONDITIONING
Most dealerships have a hard inventory
turn time in the range of 45-60
days. By this they are saying that
their salespeople have a month-anda-half
or less to sell each vehicle before
they wholesale it.
Due to the traditional lack of transparency
and accountability on each
vehicle in the reconditioning process,
most dealers believe their overall cycle
time is around three to five days.
However, when accounting for the
entire process between acquisition
and the vehicle being parked on the
lot for sale, the national average is
actually 12.2 days. Without tools in
place to monitor and track each step,
you are dependent on the number
you were told without the ability to
confirm its accuracy.
This has been the normal course of
business for long enough that most
dealerships do not see an issue. It is
just business as usual. If you have a
decently performing sales staff, the
admittedly imperfect process seems
to work as well as it possibly could
work. Back to the saying... " what you
don't know can't hurt you " , right?
Wrong. The truth is that your dealership is losing a
significant profit opportunity every day a vehicle
spends in reconditioning, and it turns out that several
days' worth of reconditioning time are completely
unnecessary.
THE TIME LOST IN RECONDITIONING
The reconditioning process encompasses the entire
dealership - the used vehicle department, body shop,
parts, service, accounting, and even outside vendors.
This causes the process to be riddled with inefficiencies,
communication issues, and opportunities for delays and
bottlenecks. A few real-world examples include:
JULY AUGUST 2021
|| FIXED OPS MAGAZINE
19

http://dealers.repairpal.com

Fixed Ops Magazine - 2021 Vol18 04

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 04

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