PRODUCT PILOT BROOKE.AI DIGITAL VOICE ASSISTANT PRODUCT PILOT Combats the Hiring Crisis in Service BDCs early 7 of 10 companies (69%) have reported talent shortages and difficulty hiring - a 15-year high. Dealers across the country are struggling to find qualified front line customer service N employees. Yet during these times of rapid transformation and uncertainty, the demand for soft skills is more important than ever. Fortunately, modern technology can ease the burden on teams and streamline operations while also reducing these critical staffing needs. Automation for functions such as scheduling, frequently asked questions, and routine caller requests meet consumer preferences while assisting automotive service departments as they cope with staffing shortages and sharp increases in customer demand. These factors are among the reasons why New Country Auto Group joined a pilot program to test a newly released digital voice assistant. PILOT PROGRAM TESTS NEWLY RELEASED DIGITAL VOICE ASSISTANT New Country is one of the largest independent auto groups in the country with 26 stores and service centers in four states in the Northeast and Florida. Like other dealers, the group is experiencing unprecedented staffing challenges and struggling to find qualified 38http://www.BROOKE.AI