Fixed Ops Magazine - 2021 Vol18 04 - 46

information gives you the opportunity to look further
into the issues causing concern and could posture you
for an effortless up-sell.
maintaining the highest
level of employee and
customer retention.
When your customers feel that their business and their
vehicle are valued by you, they will be quick to form
a long-term relationship with your dealership - one
based on trust. They will be confident in your recommendations.
They will return to your store every time
they need service because they will see you as the expert
on their vehicle. And when they are ready to buy
another vehicle, your dealership will be top-of-mind
when it is time to go shopping.
Corey Smith began working in car dealerships in 1998.
Since that time, he has worked as a service advisor,
executive sales director, and corporate service trainer,
among other roles across the F&I industry. He is an expert
in process development and improvement as well
as training and business development strategies, with
a proven success rate sustaining increases in revenue,
service drive traffic and reduction in expenses, all while
Corey has nearly 20
years of Fixed Operations
experience in the
automotive industry and
is a sought-after expert
in service drive training,
process improvement
and business development. He also has a background
in broadcasting and since assuming a new role with National
Auto Care as National Fixed Operations Training
Manager, is the host of Fixed Ops 5, a podcast, video,
and blog series focused on the customer experience in
the Service Drive and Fixed Operations. A Maine native,
Corey earned his broadcasting degree from the New
England School of Broadcasting in 1996. He is a loving
husband and father of two sons and a daughter.
46

https://www.nationalautocare.com/blog/maximizing-service-profitability

Fixed Ops Magazine - 2021 Vol18 04

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2021 Vol18 04

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