TABLE OF CONTENTS 12 KEYS TO BDC SUCCESS BY: SARAH VANTINE WITH QUANTUM5 16 JULY / AUGUST 2021 20 18 TRUE COST OF RECONDITIONING BY: BRAD SCHAFER WITH REYNOLDS AND REYNOLDS 10 48 44 24 26 SHUTTLING CUSTOMERS ABOUT BY: KIPP LEWIS WITH QUICKRIDE 52 LETTER FROM THE PUBLISHER BY: RON OVERS, FIXED OPS MAGAZINE SERVICE DEPARTMENT A SUCCESSFUL MULTI-POINT INSPECTION BY: COREY SMITH PARTS DEPARTMENT REMOTE INVENTORY MANAGEMENT BY: BRYAN KLUGH VEHICLE REPAIR DEPARTMENT FIXED OPS CRASH COURSE 2021 BY: SUSANNA GOTSCH 60 ADMINISTRATION DEPARTMENT OFFERING INCENTIVES FOR VACCINATIONS BY: ANGELA A. CRONK, ESQ. 30 INCREASE SERVICE DRIVE SALES BY: MIKE BAUER WITH BG PRODUCTS, INC. 28 64 INDUSTRY NEWS 66 DIRECTORY OF ADVERTISERS 36 THE STATE OF RECALLS 2020 BY: SEAN REYES WITH RECALL MASTERS 32 36 38 PRODUCT PILOT BROOKE.AI DIGITAL VOICE ASSISTANT BY: JASON BECKETT WITH PROACTIVE DEALER SOLUTIONShttp://www.BROOKE.AI