TABLE OF CONTENTS 16 IMPROVING YOUR TIRE SALE PROCESS BY: DAVID BOYLE with TraXtion NOVEMBER / DECEMBER 2022 14 20 CALLING UP SERVICE GROWTH BY: ANTHONY GIAGNACOVO with CallRevu 52 48 24 FUTURE-PROOF YOUR DEALERSHIP BY: JAY GRAHAM with ADMI 26 56 30 32 AUTO GLASS REPAIR OPPORTUNITY BY: MARK HAECK with GMS Dealerships BDC DEPARTMENT BDCs FOR CUSTOMER RETENTION BY: BOB GOWER with Traver Connect 62 ADMIN DEPARTMENT WINNING THE EMPLOYEE RETENTION GAME BY: SARAH VANTINE with Quantum5 SERVICE DEPARTMENT FOUR STEPS FOR SUCCESS IN 2023 BY: MIKE BAUER with BG Products, Inc. PARTS DEPARTMENT INVESTING IN DIGITAL RETAILING BY: MIKE RICH with RevolutionParts LETTER FROM THE PUBLISHER BY: RON OVERS with FIXED OPS MAGAZINE 66 INDUSTRY UPDATE 66 DIRECTORY OF ADVERTISERS 36 ANNUAL WARRANTY RATE CHECKUP BY: CHRIS DULLA with Frogdata 40 IT'S THE PARTS BY: ERIC JOHNSTON with OEConnection