ties. It's typically the best first option to improve customer satisfaction and profits, while saving significant time for the parts manager. ADVANCED D2D D2D has evolved from simple parts locators to automated solutions to find and sell parts. These tools evolved to: * Locate local parts for same-day service * Sell parts in bulk to retailers who are moving those parts * Automate the location and sale of backordered parts from retailer inventory * Manage the supply chain to the benefit of both dealers and OEMs * " Sell down " active parts at retailers to avoid waste * Operate " Hub & Spoke " parts schemes via wholesale-minded dealers 42 D2D is often the largest " warehouse " in an OEM network and many brands shifted quickly to use D2D for backordered parts during the pandemic. These advancements will continue as dealers and OEMs work together to satisfy customers. RETURN AUTOMATION Any part that does not sell is a liability to both OEMs and dealers Any part that does not sell is a liability to both OEMs and dealers. Many OEMs have moved from purchase " responsibility " for the dealer to automated returns (though you would be shocked to find out how many retailers do not utilize their parts return allowances). Many of the tools here significantly lower parts returns to the OEM, but returns are still necessary for healthy network inventory and help avoid waste at OEM warehouses. TRADE CRM Remembering your anniversary is easy compared to determining who ordered that obscure part last week.