supposed to be, and so on. Both trend and standard reporting are key to keeping your operation healthy by providing insights and driving you to take action. A FEW THINGS TO UNDERSTAND ABOUT THESE TOOLS If you're thinking about adding these tools to your parts department, understand that the best are: * Programs sponsored by OEMs looking to partner with their retailers * Used " network wide " for maximum effectiveness * Respectful to the Parts Manager as a key decision maker * Automated workflows, especially for lost business, returns, and cycle counting * Continuously improving and adding features based on user feedback WHAT'S IN THE FUTURE? Here are a few thoughts on what the industry can expect in the future based on trends and what is already taking place in similar markets: * Connection to BDC online scheduling and service prediction models to put more parts in the stock order before the customer arrives * Multi-Day deliveries are already in use around the world in countries like Japan and Israel (and by 44