performing at much less) with a target of 120% within nine months. Top performers achieve 150% technician labor efficiency. A technician who will not improve their production under this incentive pay model should be replaced, considering the drain on resources otherwise. THE BONUS PAY PLAN TELLS ALL I mentioned I worked out a bonus pay plan for the dealer who was having a major problem with lost production time. Once that new production program was in place, we set an initial labor efficiency goal of 80% (it had been Dustin Jones is a Performance Manager for recon software company Rapid Recon. In this capacity, he works directly with dealership managers to improve their reconditioning workflow efficiency and performance. Jones joined Rapid Recon in 2020 after 14 years in the automotive aftermarket and fixed operations with several multi-store groups, including Lithia. He holds a Nissan Award of Excellence in Service Advising. MARCH APRIL 2022 || FIXED OPS MAGAZINE 41http://rapidrecon.com