Fixed Ops Magazine - 2022 Vol19 03 - 19

training, and advancing their employees
to become experts in the
automotive industry.
For 2021, they generated over $10
million in annual revenue and processed
over 50,000 parts orders.
Previously, attaining such an amazing
level of growth was a big concern
for them. Currently, they attribute
this success to a Parts eCommerce strategy that
is unique to them.
Making the best
decisions to fit their
customers' needs
is paramount to
their success.
process. The parts team at Flow Automotive
knows they have the ability
to make decisions that will better
serve their customer, and they don't
have to ask for permission.
" Everybody feels empowered to
make a decision if it is right by the
customer. They are doing the right
thing and no one is going to slap
their wrist for it, " says the Flow Automotive team. " If
it's right, they know it's right and they know they can
do it. "
A customer-centric mindset helped them utilize a variety
of tools and resources to help them grow their
online parts business. Making the best decisions to fit
their customers' needs is paramount to their success.
And for the parts department, it is the first step of any
The team at Flow Automotive believes this emphasis
on customer experience and satisfaction is what sets
them apart from other dealerships, and not just in the
parts department. This customer-first mindset spreads
MAY JUNE 2022 || FIXED OPS MAGAZINE
19

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Fixed Ops Magazine - 2022 Vol19 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 03

Fixed Ops Magazine - 2022 Vol19 03 - 1
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