a business model leverages technology to do more with less, cutting costs while driving more revenue opportunities. One form of technology that can help deliver such a service experience exists is one that you are almost certainly already familiar with, whether you realize it or not: self-service kiosks. EMPOWERED WITH FACTS FROM RESEARCH According to Fact.MR's Market Research Report, the global self-service kiosk market is estimated to value at $28 billion in 2022 and is expected to nearly triple in size by 2032, reaching $79.5 billion. Meanwhile, KioskIndustry.org's 2022 Research claims that the vast majority of retail customers (84 percent) say that pandemic-era measures put in place to make shopping a more contactless experience have made shopping more enjoyable. By implementing self-service in service, you empower both your customers AND your advisors overnight. You will be putting your customers in the driver's seat of their own experience while freeing up your advisors to focus on tasks the machine is not equipped to handle. MAY JUNE 2022 || FIXED OPS MAGAZINE 27