Fixed Ops Magazine - 2022 Vol19 03 - 29

while waiting around in your service department as
your technicians and advisors go to work. In exchange,
self-service allows them to be an active participant with
more direct control over maintenance options, outcomes,
and their own spending. Now they are dictating
the timing, frequency, and content of their interactions
with your staff.
In fact, self-service kiosks actually take this a step further
by creating flexibility where none existed before.
This flexibility caters to your customers' busy lives
and schedules in ways that your employees simply
cannot. Consider that a kiosk can provide ROUNDTHE-CLOCK
customer access - a significant rethinking
of what " customer-centric " should look like in the
service department.
Imagine the following scenario playing out in service:
1) A customer drops off their keys, either at a key
kiosk or in person at an advisor station.
2) The customer receives a notification that their
service is completed and is provided a link to pay
from their phone.
3) The customer receives an email with a receipt and
a QR code for the kiosk key return option.
4) The customer returns to the dealership when convenient,
pulls up the QR code from the email, and
the kiosk scans the information.
5) The kiosk knows which vehicle keys are associated
with that QR code and the keys are returned,
vending-machine-style, to the customer.
MAY JUNE 2022 || FIXED OPS MAGAZINE
29

Fixed Ops Magazine - 2022 Vol19 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 03

Fixed Ops Magazine - 2022 Vol19 03 - 1
Fixed Ops Magazine - 2022 Vol19 03 - 2
Fixed Ops Magazine - 2022 Vol19 03 - 3
Fixed Ops Magazine - 2022 Vol19 03 - 4
Fixed Ops Magazine - 2022 Vol19 03 - 5
Fixed Ops Magazine - 2022 Vol19 03 - 6
Fixed Ops Magazine - 2022 Vol19 03 - 7
Fixed Ops Magazine - 2022 Vol19 03 - 8
Fixed Ops Magazine - 2022 Vol19 03 - 9
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Fixed Ops Magazine - 2022 Vol19 03 - 11
Fixed Ops Magazine - 2022 Vol19 03 - 12
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Fixed Ops Magazine - 2022 Vol19 03 - 27
Fixed Ops Magazine - 2022 Vol19 03 - 28
Fixed Ops Magazine - 2022 Vol19 03 - 29
Fixed Ops Magazine - 2022 Vol19 03 - 30
Fixed Ops Magazine - 2022 Vol19 03 - 31
Fixed Ops Magazine - 2022 Vol19 03 - 32
Fixed Ops Magazine - 2022 Vol19 03 - 33
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Fixed Ops Magazine - 2022 Vol19 03 - 49
Fixed Ops Magazine - 2022 Vol19 03 - 50
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Fixed Ops Magazine - 2022 Vol19 03 - 68
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