sands of repair orders to make your case for a higher reimbursement rate. The complexity is why many dealerships choose to hire a third-party expert to help. Reputable companies won't charge you until you get paid and will help advocate for the most optimal result. 2. INVEST IN ELECTRONIC DOCUMENT STORAGE A big time saver (and one that will positively affect gross profit through fewer chargebacks) is to invest in web-based software that allows you to scan and store service documents electronically. All documents are instantly available with a quick VIN search so you, or an outside expert, can compile required materials in seconds instead of hours. The complexity is why many dealerships choose to hire a third-party expert to help. MAY JUNE 2022 || FIXED OPS MAGAZINE Overflowing filing cabinets and stuffed document boxes are a recipe for disaster - especially if your manufacturer chooses your shop for an audit. Just one missing document could cost your dealership an expensive chargeback. 49