Fixed Ops Magazine - 2022 Vol19 03 - 55

2. Some software systems present multiple, redundant
steps for not only searching for but also entering data.
3. There are not a lot of high quality automotive repair
applications in the mobile app stores.
Physical Challenges:
1. Many software applications are
not accessible where the Technicians
do their work.
experienced Technicians is also with new Technicians
who may or may not have graduated from a Trade
School or received an ASE certification.
Mobile accessibility is critical to the improvement of
the repair process as we strive to meet the demands
of the Technician during this migration from computer
workstations to smartphones.
Mobile accessibility is
critical to the
2. Technicians are required to navigate
vehicle information, vehicle
history, repair procedures, test
equipment, conduct electrical tests,
inspections, order parts, and record comments. Most
of the time these diverse data sets reside on multiple
software applications and hardware devices at different
physical locations throughout the shop.
improvement of the
repair process
It is time for more innovation in our
App stores and our Industry as a
whole. Technicians need to have a
greater quantity and higher quality
choice of mobile applications designed
for their day to day workflow
and demand for quick, quality
content. We need to make the Technician's day to day
experience frictionless and empower the Technician
through mobile software, not desktop software.
All of these factors lead to greater amounts of time
spent looking up repair information and ultimately
lead to greater challenges for the Techs themselves.
This costs everyone money!
WHAT IS THE SOLUTION?
We all now use our smartphones every day and this
trend is happening in every Bay. Technicians are accessing
repair content through their smartphones
at staggering rates. So instead of setting down their
tools, walking away from the vehicle, and logging on
to a desktop computer, they are conducting a mobile
search in the repair bay.
The statistics below, from IMR Inc., highlight this behavioral
shift to smartphones:
1. 99.6% of Auto Technicians own a mobile phone
2. 87.4% use mobile phones for work in their bays
3. 79.2% use mobile phones to access technical information
There
is immense pressure on every dealership and
independent repair facility to improve operations and
simplify how information is accessed and digested by
Technicians. The pressure expected to be found with
MAY JUNE 2022 || FIXED OPS MAGAZINE
CYTK provides mobile access to repair information,
helping Technicians work faster with greater accuracy
and with improved human capability. By providing a
reliable and comprehensive mobile search app, CYTK
reduces service time, costs, and physical movement by
leveraging the smartphone and enabling Techs to access
repair information frictionlessly. Please feel free
to take CYTK out for a test drive at cytk.io.
Bryan
Levenson
is
the Founder and CEO
of CYTK.io, an AI mobile
application
company
for Automotive.
Bryan has been working
with world-class
Entrepreneurs building
NLU / ML applications
for over a decade. Bryan's
last start up, Echo, built with one of Twitter's subsidiary's
(GNIP) one of the first machine learning, natural
language understanding analytic clouds. More recently,
Bryan helped to build (with QiO Technologies) for Rolls
Royce one of their first ML, NLU analytic clouds for their
Jet Engine Division. Bryan has had multiple exits with
Intershop (public), IGN.com (sold to Fox) and recently
EyeGroove (sold to Facebook).
55
http://www.cytk.io http://www.CYTK.io http://www.IGN.com

Fixed Ops Magazine - 2022 Vol19 03

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 03

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