TABLE OF CONTENTS 16 BEAT THE TECHNICIAN SHORTAGE BY: LES SILVER with Dynatron 10 24 SERVICING ELECTRIC VEHICLES BY: LAWSON OWEN with Proactive Dealer Solutions 16 JULY / AUGUST 2022 14 20 28 THE RISE OF EV SALES BY: LIESL LAROUCHE with RevolutionParts 52 50 32 STATE OF RECALLS REPORT BY: SEAN REYES with Recall Masters 26 58 BDC DEPARTMENT SERVICE BDC: INTERNAL VS EXTERNAL BY: MICHAEL BIASCO with Eleads / CDK Global 62 ADMIN DEPARTMENT FTC AND AUTO DEALERS BY: DOUG VOLKERT with NitroFill 30 MARKETING AUTOMATION BY: MADISON CRADER with Solera 38 66 INDUSTRY UPDATE 66 DIRECTORY OF ADVERTISERS 36 42 WARRANTY PRODUCTS FOR SERVICE RETENTION BY: SCOTT LEAR with Dealer Benefit SERVICE DEPARTMENT 2022: THE SUMMER OF OPPORTUNITY BY: ANDY BERLIN with BG Products, Inc. PARTS DEPARTMENT MAKE MONEY SELLING AUTO PARTS BY: PETER DUDLAK with Quest Logistics LETTER FROM THE PUBLISHER BY: RON OVERS with FIXED OPS MAGAZINE