Fixed Ops Magazine - 2022 Vol19 04 - 16

FEATURE BY LES SILVER
BEAT THE
TECHNICIAN
SHORTAGE
A Guide to Solving the Technician Crisis
A
Service Department is an essential part of
your dealership's performance and profitability.
However, today's dealerships are feeling
the pressure of a significant technician shortage. This
has been exacerbated by industry changes, supply
chain disruptions, and unforeseen global events.
As many dealerships navigate these unprecedented
events, it has become apparent that Service Managers
lack the time and tools to enhance the capacity of
their current technicians, factor in and plan for future
capacity, and understand how that can affect revenue
and profitability. It can also be challenging to have
the insight needed to make long-term departmental
enhancements that will improve technician retention,
pay, and overall job satisfaction.
This article is designed to help you
effectively manage the current
technician crisis by optimizing current
staff, maximizing CP (Customer
Pay) labor rates and pricing com16
pliance,
and finally by building a winning team that
consistently meets expectations as well as long-term
projections.
1. OPTIMIZE EXISTING
TECHNICIANS / CURRENT STAFF
Time is a precious commodity. The first step in tackling
the tech shortage is making the most out of the
staff you currently have in your service drive. There
are three different areas to examine when optimizing
your existing technicians. First, looking at the
different types of technician times. Second, measuring
productivity. Finally, there is understanding and
predicting technician capacity.
help you effectively
manage the current
technician crisis
* FIRST, TYPES OF
TECHNICIAN'S TIMES
There are different types of technician
times that should be considered
when optimizing your existing staff.
This is the first step you should take

Fixed Ops Magazine - 2022 Vol19 04

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 04

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