* FINALLY, CAPACITY OF TECHNICIANS The capacity of your existing technicians is a constraint on revenue and the volume of work able to be performed. The best place to start is to develop a plan that provides sufficient capacity to enable desired revenue as the year progresses. Capacity is best determined using a " bottom-up " strategy focusing on individual recent prior performance technician-by-technician. Developing a technician capacity forecast requires a deep dive into the recent performance (over the last 6090 days) of your technicians to determine the following: work mix, labor sales, ELR, technician pay rate, gross profit per hour, parts sales, and more. This information establishes the baseline needed to create the forecast. strive to charge the " perfect price " 18 2. MAXIMIZE CP LABOR RATES AND PRICING COMPLIANCE Once you have analyzed and maximized your technician's time, it is important to turn your attention to labor rates and pricing compliance. In your service drive, you should strive to charge the " perfect price " .