3. BUILD A WINNING TEAM Bring the work you have done with your existing team full circle by following these steps to recruit, train, and retain the right talent. There are specific lessons to be learned from building a sports team that can be easily applied to your dealership in combating the technician shortage. To develop a winning team, you will need to follow these guidelines. * RECRUIT THE RIGHT PERSONNEL - People are the foundation of a winning team. Your technicians should have skill, the capability to learn, a hardworking attitude, and the willingness to be a team player. * DEVELOP THE RIGHT PLAYBOOK - Your playbook is equivalent to a written step-by-step guide to the processes within your Service Department. The content of this manual should be modified to incorporate improvements in your personnel or improved tools. * COACH THE PLAYBOOK - A strong playbook is useless without the proper framework to effectively teach it to your staff. Utilize the " Wooden Method " following the steps of explanation, demonstration, imitation, and repetition to create habits that can be executed without hesitation. JULY AUGUST 2022 || FIXED OPS MAGAZINE 21