* UNDERSTAND THE KEY PERFORMANCE INDICATORS (KPIs) THAT LEAD TO WINNING - Data and analytics are an important decision enhancement tool that has become standard in sports. When applied to service and parts management, the same performance enhancement opportunities in sports become possible in the service drive. * REPEAT - Repetition is the best way to form habits that optimize performance. Building a team with persistence and determination is a winning strategy Les Silver is the Founder of Dynatron Software and a thought leader in the automotive industry. He has over 24+ years of experience building solutions for the automotive Service Department focused on improving revenue and increasing profitability. SUMMARY Included in this article have been both short and long term considerations for your dealership during the ongoing technician shortage. While the future remains uncertain, there are clear steps you should take to maximize the staff power you currently have while making your dealership a better place to work with great pay and a busy service drive. Contact Info: corpmarketing@dynatron.com www.dynatronsoftware.com 866-888-3962 22http://www.dynatronsoftware.com