TABLE OF CONTENTS 16 AN INTERVIEW WITH TULLY WILLIAMS BY: Tully's Words of Wisdom 10 16 20 SOLVING YOUR SERVICE ABSORPTION PROBLEMS BY: MADISON CRADER with SOLERA SEPTEMBER / OCTOBER 2022 20 24 CONNECTIVITY POWERS ONLINE SERVICE MARKETING BY: OWEN MOON with FIXED OPS DIGITAL 14 28 26 SERVICE PROCESS TECHNOLOGY SURVEY BY: JOHN BURKHAUSER with BOLT ON TECHNOLOGY 58 54 58 LETTER FROM THE PUBLISHER BY: RON OVERS with FIXED OPS MAGAZINE SERVICE DEPARTMENT BOOST SERVICE SALES IN WINTER MONTHS BY: DALE SMITH with BG Products, Inc. PARTS DEPARTMENT USING LESSONS FROM COVID BY: BRIAN SERVATIUS with RevolutionParts 62 ADMIN DEPARTMENT DMS-LESS DOCUMENT SCANNING BY: CESAR AUGUSTUS with Dealer Scanning 30 32 YOUR STORE'S NEXT CHALLENGE BY: DAN DULIK with CDK Global 66 INDUSTRY UPDATE 66 DIRECTORY OF ADVERTISERS 36 WHO'S THE NEW GUY? BY: ED ROBERTS with BOZARD FORD LINCOLN 44 SHARING SERVICE RESOURCES BY: JENNIFER MARSZALEK with Rapid Recon