We do not want to push the envelope. We treat our customers with respect and act with integrity so they trust and enjoy the experience and want to come back. " TULLY'S ANSWER TO THE CURRENT TECH SHORTAGE Tully understands that employees are the backbone of a great customer experience and the company's most valuable asset. That's why he is committed to fair pay and a positive work environment where there is cooperation, support, and trust. When asked about the current tech shortage plaguing our industry and what to do about it, his answer is to treat people with respect and give them pathways for success. " We have a pathway to $55 per hour for our techs. It takes time and training to get there, but they can do it. We mandate reviews to get them raises and encourage them every step of the way. " THE DRIVE TO SUCCEED Tully is driven by his passion to deliver the best service experience for his customers. He is a bold visionary who is not afraid to implement new technology and processes that challenge the status quo and keep The Niello Company moving forward. As John Madden once said, " If you can't run with the big dogs, stay on the porch. " Tully is running at the head of the pack. Tully Williams is Director of Fixed Operations at The Niello Company based in Sacramento, California. He has over 20 years executive level management experience in the automotive industry and is well respected throughout the country. Mr. Williams is a frequent guest on national speaking platforms such as the National Auto Dealers Association and Ted Ings Roundtable. He contributes routinely to online forums and print media such as Fixed Ops Magazine. TWilliams@Niello.com 18https://www.solera.com/solutions/vehicle-solutions/titling/#learn_more