Fixed Ops Magazine - 2022 Vol19 05 - 29
If it's a first-time customer, someone likely needs to go
back to the vehicle and get the VIN. The advisor writes
up the customer noting their requests and concerns
based on the customer's interpretation but not bothering
to check the actual vehicle.
INNOVATION AND THE SHOP
In the shop, the technician performs a safety inspection,
noting findings on a paper inspection form. The
advisor then needs to translate the tech's handwriting
and copies the findings into the DMS. At the same time,
the advisor is trying to create an estimate that needs
to make sense to the driver. Some dealerships provide
the customer with a copy of the original handwritten
inspection. At others, the advisor actually recreates the
inspection on a PC, printing out a copy for the customer.
These scenarios play out every day with every vehicle
along with the same pitfalls and problems. Copying the
VIN incorrectly and having to go back to the vehicle;
not verifying a concern with the driver in their vehicle;
having the translate and enter the findings from an inspection
into the DMS; possibly missing some of those
recommendations; having to call and describe findings
to customers; and all of the other roadblocks they hit
with each vehicle every day.
The complexity of the technology that can eliminate
many of these issues is nothing close to what is in today's
vehicles. A matter of fact, much of it isn't even new.
It's one of those few things that can almost guarantee a
return on investment very quickly when properly used.
TABLET TECHNOLOGY OFFERS ADVISORS
ENDLESS BENEFITS
Using tablet technology, we can get the advisor away
from the desk by way of meeting and greeting the driver
by their vehicle. Take a photo of the license plate,
get the VIN correct every time, along with all the other
needed vehicle and customer information instantly. In
some cases, the advisor can pull up the appointment, go
over the details with the customer and convert it to an
estimate much more efficiently.
SEPTEMBER OCTOBER 2022 || FIXED OPS MAGAZINE
29
http://boltontechnology.com
Fixed Ops Magazine - 2022 Vol19 05
Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 05
Fixed Ops Magazine - 2022 Vol19 05 - 1
Fixed Ops Magazine - 2022 Vol19 05 - 2
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