Fixed Ops Magazine - 2022 Vol19 05 - 31

to your dealership for service. Common knowledge is
that about 75% of the calls coming into a dealership are
for Fixed Ops. Using digital communications software
can reduce this volume and get a better return through
automation. Not to mention the additional time the
phones are now open for more sales opportunities in
the front and the back.
Don't get me wrong, there are some dealerships that
have these systems and more in place and are benefiting
from this technology on every vehicle serviced. Yet
there are others still doing service the same way as they
always have. Which group do you fit into?
SERVICE PROCESS TECHNOLOGY SURVEY
I would like to know more about who is and who is not
using this technology and share the results in a future
issue of FixedOps Magazine. I want to start a conversation
about why, why not, how the technology works for
your dealership, and how it works for your customers.
For those who haven't adopted these methods, I want
to know what is really stopping you.
Please consider filling out and submitting the survey.
Your responses will be tabulated and included in a future
article.
John 'JB' Burkhauser is
an Auto Repair Industry
Specialist with over 35
years of experience-
with expertise ranging
from A Level & ASE
Certified Master Tech,
Shop Advisor/Manager,
to Automotive Trade
School Instructor, and
Technical Writer. He is a highly sought-after industry
thought leader who has been published in both the US
and Europe. JB currently serves as Director of Education
at BOLT ON TECHNOLOGY, the leading provider
of automotive software solutions that solve the most
common struggles facing the Automotive Repair &
Maintenance Industry. For more information or to get
in touch w/JB, please visit www.Boltontechnology.com
SEPTEMBER OCTOBER 2022 || FIXED OPS MAGAZINE
31

http://www.Boltontechnology.com http://hormann.us

Fixed Ops Magazine - 2022 Vol19 05

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 05

Fixed Ops Magazine - 2022 Vol19 05 - 1
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