Fixed Ops Magazine - 2022 Vol19 05 - 36

FEATURE BY ED ROBERTS
WHO'S
THE
NEW GUY?
I
t's no secret that we try to do things differently. It's
the relationships mostly, amongst each other and
with our customers. While we aren't perfect, we
have room to grow and change to be better, but we
always keep our sights set on our why and our culture
shows it! Often, other dealers, factory reps, vendors,
other brand reps, etc, will visit our campus to catch a
glimpse of our culture. Without fail, they ask me the
same question: " What is the one thing that you feel
has made the biggest impact with transforming your
business into what it is today? "
My answer is always the same. There is no one super-secret
ingredient or easy button.
In business we must continuously
evolve to make ourselves and
our business better. It's not easy.
This takes a lot of self-control to
prevent ourselves from getting tied
down in the minutiae of the day-today
business. When we get bogged
down, we typically become compla36
He
Hits the Ground Running with Purpose
Each Day to Make an Impact
cent and we are merely surviving the day. Complacency
can be detrimental. So, looking at it from that angle,
the one thing that I have done over the last several
years is to intentionally treat every day as my first day
on the job.
In business we must
continuously evolve
HIT THE GROUND RUNNING WITH
PURPOSE AND MAKE AN IMPACT
You're probably scratching your head at this point, so
let me elaborate. When we start a new job, we are excited
to hit the ground running and make an impact.
For instance, the 5 things the General Manager told
you about during the interview that
caused him to want to make a personnel
change; we come in with the
intentions of addressing those specific
opportunities, whatever they
may be, we have a purpose.
to make ourselves and
our business better.
With a purpose, we are on a mission
to make an impact. So, I ask myself

Fixed Ops Magazine - 2022 Vol19 05

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 05

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