separately, even if staffed by separate personnel under one roof. Many dealerships continue carrying vehicle reconditioning mingled among the retail service environments. In our experience working with thousands of dealerships of all sizes, this situation is cumbersome and slows down vehicle reconditioning and thus the availability of vehicles for variable operations to sell. One can add technician count, run teams, operate more hours, and sublet cars to beat the clock's restrictions. Improvement may result but consider the cost. Most technicians feel comfortable and most productive working within a specific groove or genre. 46 AN EXAMPLE: I see two Retail technicians trained for a particular brand are best suited for working on those makes and models. Technicians having broader experience across OEM brands or those having worked in an independent operation or other used car environments will be more efficient and productive in handling internal repair needs. significant areas that managers sharing resources care about: the work environment and equipment. PROPER WORKLOAD In integrated shops, where technicians work on customer and internal repair orders, managing work gets even tricker because you manage that every day. Customer cars can wait a few hours or a day if parts are