Fixed Ops Magazine - 2022 Vol19 05 - 47

not readily available. But the GM and used car manager
still expect their cars out of mechanical and into detail
within a day or two. This conflicting demand for resource
availability and the clock everyone races to beat
can be a struggle.
I like the technician utilization model popular in body
shops. A body shop has two insurance companies it
works for and will typically schedule hours or slots for
those companies daily while leaving two or three slots
open daily in the schedule for non-insurance vehicles.
With customer scheduling and reconditioning tracking
software, you can easily see what is coming down the
pipeline to properly prepare for the workload.
Your schedule should be built to allow for emergencies
that come up as well. In any shop, that emergency might
be a used car the sales manager needs ready for a 3 p.m.
appointment or one just sold to an online buyer coming
in that afternoon to do a final check walkaround.
PROVIDE COMPLETE
RECOMMENDATIONS AND ESTIMATES
As important as proper workload, it is imperative to
ensure you are providing complete recommendations
and estimates to your customers, whether they be
the retail customer or your used car department. As a
fixed operations manager, you will want to make sure
the advisor and parts department review all approval
estimates before the request for approval is made.
AN EXAMPLE:
If a technician has recommended brake pad replacement
only, without requesting time to resurface rotors
or to replace them, we may miss the opportunity to
recommend the proper repair. The approver could always
decline. But let's not neglect to legitimately suggest
their approval.
It is not unusual, even at your shop, for techs to skip
over opportunities, like this example, in customer or
SEPTEMBER OCTOBER 2022 || FIXED OPS MAGAZINE
47

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Fixed Ops Magazine - 2022 Vol19 05

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2022 Vol19 05

Fixed Ops Magazine - 2022 Vol19 05 - 1
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