sales managers and the GM. All departments need to know the other's challenges and opportunities so transparency can lead to solutions. AN EXAMPLE: The Sales department (and BDC) would be much more understanding if they knew that service customer-pay was booked eight weeks out. COMMUNICATION AND TRANSPARENCY AMONG DEPARTMENTS Communication and transparency among departments, including parts, is a critical advantage. Where communications and workflow transparency are in operation, concerns, and issues that could otherwise compromise appointments for tomorrow and used 50 Jennifer Marszalek has been active in automotive retail since the late '90s. She has been a service department manager, a used car reconditioning manager, and an accessories sales manager. She joined Rapid Recon as a performance manager for the specialized Recon Edge program in 2022. car recon workflow don't. Accommodations are more likely when everyone understands the other's challenges: " I know you're backed up. Can we get this in the shop tomorrow? "