TABLE OF CONTENTS 16 20 SERVICE THAT NEVER CUTS CORNERS BY: JOSH ALLEN with GoMoto / Reynolds and Reynolds MARCH / APRIL 2023 20 26 NADA 2023 - THOUGHTS IN REVIEW BY: ED ROBERTS with Bozard Ford Lincoln 16 52 48 32 WHAT TO KNOW AND DO IN 2023 BY: KRISTY HUNDT with Solera AutoPoint 26 56 30 36 SERVICE AREA DOORS - EMERGING FACTORS BY: MICHAEL WATKINS with RYTEC Doors OUTSIDE THE BOX BREAKING THE BARRIER BY: REBECCA CHERNEK with Chernek Consulting 60 ADMIN DEPARTMENT HIRE FOR MERIT - CULTIVATE DIVERSITY BY: KATIE MARES LETTER FROM THE PUBLISHER BY: RON OVERS with FIXED OPS MAGAZINE SERVICE DEPARTMENT ENHANCE THE CUSTOMER EXPERIENCE BY: ANDY BALDASSARRE with BG Products, Inc. PARTS DEPARTMENT 5 MYTHS OF PARTS eCOMMERCE BY: MIKE RICH with RevolutionParts 66 INDUSTRY INSIGHT BY: COREY SMITH with NATIONAL AUTO CARE 66 DIRECTORY OF ADVERTISERS 36 THE 92% SOLUTION BY: TIM HARDIN with Epicor 40 44 YOUR SERVICE DEPARTMENT NEEDS ... BY: TIFFANY PEELER with Proactive Dealer Solutions