You can check into your flight and pay for your bags from your phone or at a kiosk when you get to the airport. You can buy tickets to the new movie before you ever walk in the theater. You can order McDonald's without having to talk to an employee. These industries have it figured out. They installed self-service kiosks. WHO'S TO SAY THAT YOUR SERVICE DRIVE CAN'T DO THE SAME? Self-service kiosks allow customers to check in for their service appointment quickly and easily, without the need for assistance from an advisor. This can reduce wait times, making the service experience more convenient. They also provide customers with the ability to view their vehicle's service history, check for any open recalls, and schedule future appointments. Customers become more aware of their vehicle's maintenance needs and are empowered to make more informed decisions about their service schedule, so they know when to come back. For dealerships, self-service kiosks offer speed and consistency. Customers input their own information to check in for their service appointment, which can reduce the need for staff to manually gather and input information and the potential risk of fat-fingering a name MARCH APRIL 2023 || FIXED OPS MAGAZINE 23