tomer to see at every check-in. Having that consistency leads to customers feeling more empowered about their buying decisions, and more likely to say " yes " to additional work. In fact, one dealer has said 90% of their customers are choosing a higher maintenance package when checking in for service on their own. All of this happens 100% of the time when a customer checks in with a kiosk. It is ultimately a service checkin process that never cuts corners. or address. Getting the customer involved in the process allows your service advisors to focus on the higher profit producing tasks and upsells, rather than data input. Self-service kiosks also provide an added level of security as customers can make payments for their services and receive a digital copy of their invoice in their email. This allows for advisors to work with other customers who require more attention. Kiosks also enable you to present upsells clearly and consistently, creating a menu of options for every cusJosh Allen is the senior vice president of sales at Reynolds and Reynolds. Josh has been with Reynolds for 17 years and has more than 15 years of automotive sales experience. He has held several other sales leadership positions, including vice president of sales for Naked Lime and Reynolds Document Services. 24