Fixed Ops Magazine - 2023 Vol 20 02 - 26

FEATURE BY ED ROBERTS
NADA -
THOUGHTS IN
REVIEW
Leadership and Training Workshops Provide Much Insight
N
ADA 2023 has come and gone! I'm grateful
for the opportunity to have held workshops for
the past two years. This year, the focus of my
workshop was leadership and I was humbled to see the
turn out as we filled the primary and overflow rooms to
capacity! It emphasized for me that there are a lot of
high level personnel in our industry who are hungry and
ready to become better leaders in their organizations.
The buzz on the floor this year, like most other years,
was people looking for new technology, looking to make
new connections, finding new products, or landing on
new efficiencies to elevate their businesses. NADA does
an amazing job creating this platform to provide such a
forum for our industry!
CONSIDERATIONS WHILE WALKING THE
FLOOR AT NADA
While walking the floor, I'm frequently asked " What is the
one thing that made the biggest difference at Bozard? "
As I have said in the past, there isn't a magic wand you
26
wave and poof - everything is phenomenal! Other questions
I heard when I was mingling on the floor this year
were, " What's the one thing I can do to get more technicians? "
and, " What's the one thing I can do to train technicians? "
as well as, " What's the one thing I can do to get
more Service Advisors, parts personnel, etc? " . That, my
friends, takes intentionality and ongoing effort with the
desire to improve every aspect of your business.
Consider process enhancements, technology adaptation,
challenging the status quo and perhaps most importantly,
people development. I look forward to the day
where the buzz on the floor at NADA is as much about
developing our people, both professionally and personally,
as it is about the traditional aspects of NADA.
What was your purpose for going to NADA? What
were you looking to gain? You probably had a plan of
what booths you wanted to visit, which workshops you
couldn't miss, and which long distance colleges you had
to grab a meal with. You knew what was important to
you and you set out to accomplish it in the short time

Fixed Ops Magazine - 2023 Vol 20 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol 20 02

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