Fixed Ops Magazine - 2023 Vol 20 02 - 30

whether it is assembled by hand or by machines. By
having those things we must have people to be able
to maintain them. So, my hat's off to people like John
Thomas creating the path for our technicians of tomorrow.
REVIEW
To
sum it up, let's find ways to create support and grow
new talent for our industry. I look forward to hearing
your challenges and success stories along the way.
Ed Roberts, a Jacksonville
native, began his
time in the automotive
world as an Apprentice.
Since that time, his career
has stretched to positions
including Master
Technician, Shop Foreman,
Technical Service
Engineer for Ford, Store
Manager, Service Manager, Fixed Operations Director
and is currently the Chief Operations Officer at Bozard
30
Ford Lincoln in St. Augustine, Florida. Over his 30-year
career he has spent some time with Toyota Dealerships
and Ford Motor Company. The majority of his career has
been with Ford stores.
Over the last 9 years, the Fixed Operations business
at Bozard Ford Lincoln has grown dramatically from 7
technicians to the current 89 technicians. Ed is known
for being employee focused and creating a " team " atmosphere
by building on each individual's personal
strengths. Ed implemented the 2-man team system that
has been extremely successful while revolutionizing the
express service world. Ed has also paved the way for the
next generation of technicians with a multi-level development
program.
Ed has also created similar programs to develop career
paths for just about any position needed. By doing
so, he virtually eliminates employee turnover. Over
the years, Ed has been recognized multiple times for his
leadership, innovations, and achievements in Fixed Operations.
Most recently he was named as one of thirty
Automotive News Allstars for 2020.

Fixed Ops Magazine - 2023 Vol 20 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol 20 02

Fixed Ops Magazine - 2023 Vol 20 02 - 1
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