Fixed Ops Magazine - 2023 Vol 20 02 - 59

THINKING OUTSIDE THE BOX IS CRUCIAL
Why not make things easier by enabling service writers
to print their own vehicle service contract policies
without getting F&I involved? Simplifying the options
and cutting back on the choices would likely make it
easier for the service writer to use.
Forward-thinking dealers understand the importance
of ensuring customers are aware of all available products
they didn't take advantage of earlier. Technology
that automates the after-sale process makes this easy.
The customer can pay by credit card, SPP, or Line 5
- and there's no need to interrupt the F&I manager. I
especially like how Strategic DX technology follows the
VIN, which makes claim processing easier and customer-centric.
By
understanding what takes place in Service, F&I understands
the benefit of the product and how it will
help their customers. By having F&I spending time in
Service, dealers could potentially be selling lots more
products and adding millions to their bottom line.
Remember that a happy customer is a repeat customer,
and that a repeat customer is the BEST customer.
Rebecca Chernek
of Chernek Consulting,
founded in 2001,
offers automotive
dealers exceptional
experience-based consultation
in all retail variable
operations to help
multipoint, multi-brand
automotive groups to
impact performance limiting liability. Rebecca conducts
a comprehensive analysis to identify operational
and team strengths and weaknesses, then provides
strategies and processes to maximize profits.
Clients benefitting from her services include industry
leaders such as JM&A, AutoNation, NCM Institute, NCM
20 Groups, NADA 20 Groups, Mercedes Benz Financial
Services, Automotive Dealership Institute and others.
MARCH APRIL 2023 || FIXED OPS MAGAZINE
59

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Fixed Ops Magazine - 2023 Vol 20 02

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol 20 02

Fixed Ops Magazine - 2023 Vol 20 02 - 1
Fixed Ops Magazine - 2023 Vol 20 02 - 2
Fixed Ops Magazine - 2023 Vol 20 02 - 3
Fixed Ops Magazine - 2023 Vol 20 02 - 4
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Fixed Ops Magazine - 2023 Vol 20 02 - 49
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Fixed Ops Magazine - 2023 Vol 20 02 - 56
Fixed Ops Magazine - 2023 Vol 20 02 - 57
Fixed Ops Magazine - 2023 Vol 20 02 - 58
Fixed Ops Magazine - 2023 Vol 20 02 - 59
Fixed Ops Magazine - 2023 Vol 20 02 - 60
Fixed Ops Magazine - 2023 Vol 20 02 - 61
Fixed Ops Magazine - 2023 Vol 20 02 - 62
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