TABLE OF CONTENTS WARRANTY 16 20 REIMBURSEMENT ADVOCATE BY: LEONARD A. BELLAVIA, ESQ. with Bellavia Blatt, PC 20 26 EV KNOWLEDGE FOR THE WIN BY: DON GRAFF with Don Graff Automotive Advisors JULY / AUGUST 2023 18 30 TRAINING VS COACHING BY: WILSON LAWRENCE 26 50 46 30 34 CONGRATULATIONS ON YOUR PROMOTION BY: DOUG THOMPSON with Fixed Performance Inc. 54 LETTER FROM THE PUBLISHER BY: RON OVERS with FIXED OPS MAGAZINE SERVICE DEPARTMENT GOAL: GREAT LOOKING VEHICLES BY: RANDY SANTELLANA with Diamond Dealer Services / Pinnacle Automotive PARTS DEPARTMENT THRIVE WITH PARTS ECOMMERCE BY: LIESL LAROUCHE with RevolutionParts NEW EVENT DEALERSHIP POP-UP EVENTS BY: TED INGS with Ted Ings' FixedOps Round Table 60 ADMIN DEPARTMENT STREAMLINING WARRANTY CLAIMS BY: CHRIS DULLA with FrogData 36 38 PRACTICE FOR CONSISTENT PERFORMANCE BY: ERICK JAUREGUI with APCO Holdings 66 INDUSTRY INSIGHT BY: COREY SMITH with NATIONAL AUTO CARE 66 DIRECTORY OF ADVERTISERS 42 ARE YOU SELLING COMPLETE BRAKE SERVICES? BY: TIM ALLBRITTEN with BG Products, Inc.