Fixed Ops Magazine - 2023 Vol20 04 - 34

FEATURE BY DOUG THOMPSON
CONGRATS
ON YOUR
PROMOTION
Now Create a Training Oriented Environment with
Coaching and Encouragement for Your Team
W
hy am I successful? Why does my shop
struggle? What can I do to be a better
leader? How can I inspire my team to be
more than they currently think possible?
LEADERS CREATE THE CULTURE
The answers to these questions may be elusive or may
be plain as day. One thing I have learned over the last
45 years living in dealership land is that our staff, our
teams are a result of the culture we as leaders create.
Positive or negative, we strive to be successful, and we
depend on our team to make it happen. No one person
can do everything alone. You may have a core group of
people, team leaders, service advisors or technicians
that you can depend on. I'm certain you are grateful
for their abilities and contributions.
But, have you ever wondered, " Why
are they so good at what they do?
They are so dedicated to professionalism
and making your store a better
place to work. Just as important,
they make the store a better place
34
for customers to get the help they need. " What if you
could create more team members just like them.
TEAM MEMBERS NEED THE CULTURE TO
ALSO BE TRAINING ORIENTED
The dealer group I
grew up in was very
training oriented
If you don't have those people on your team, why not?
So many of us in the " car business " have been promoted
by default. The previous manager got fired or
quit without warning and you were the closest person.
As a result, you received an immediate promotion. The
training you received was composed of, " Here is your
desk, your phone and a pen. Congratulations you are
the boss " . In that situation, if you had any degree of
success, it was not because your pathway was paved
with golden bricks or your guns were
loaded with silver bullets. Maybe it
was because you dug in and decided
that you were going to make a difference,
or that you were going to make
it better for yourself, your team, and
your customers. If so, I applaud you.

Fixed Ops Magazine - 2023 Vol20 04

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol20 04

Fixed Ops Magazine - 2023 Vol20 04 - 1
Fixed Ops Magazine - 2023 Vol20 04 - 2
Fixed Ops Magazine - 2023 Vol20 04 - 3
Fixed Ops Magazine - 2023 Vol20 04 - 4
Fixed Ops Magazine - 2023 Vol20 04 - 5
Fixed Ops Magazine - 2023 Vol20 04 - 6
Fixed Ops Magazine - 2023 Vol20 04 - 7
Fixed Ops Magazine - 2023 Vol20 04 - 8
Fixed Ops Magazine - 2023 Vol20 04 - 9
Fixed Ops Magazine - 2023 Vol20 04 - 10
Fixed Ops Magazine - 2023 Vol20 04 - 11
Fixed Ops Magazine - 2023 Vol20 04 - 12
Fixed Ops Magazine - 2023 Vol20 04 - 13
Fixed Ops Magazine - 2023 Vol20 04 - 14
Fixed Ops Magazine - 2023 Vol20 04 - 15
Fixed Ops Magazine - 2023 Vol20 04 - 16
Fixed Ops Magazine - 2023 Vol20 04 - 17
Fixed Ops Magazine - 2023 Vol20 04 - 18
Fixed Ops Magazine - 2023 Vol20 04 - 19
Fixed Ops Magazine - 2023 Vol20 04 - 20
Fixed Ops Magazine - 2023 Vol20 04 - 21
Fixed Ops Magazine - 2023 Vol20 04 - 22
Fixed Ops Magazine - 2023 Vol20 04 - 23
Fixed Ops Magazine - 2023 Vol20 04 - 24
Fixed Ops Magazine - 2023 Vol20 04 - 25
Fixed Ops Magazine - 2023 Vol20 04 - 26
Fixed Ops Magazine - 2023 Vol20 04 - 27
Fixed Ops Magazine - 2023 Vol20 04 - 28
Fixed Ops Magazine - 2023 Vol20 04 - 29
Fixed Ops Magazine - 2023 Vol20 04 - 30
Fixed Ops Magazine - 2023 Vol20 04 - 31
Fixed Ops Magazine - 2023 Vol20 04 - 32
Fixed Ops Magazine - 2023 Vol20 04 - 33
Fixed Ops Magazine - 2023 Vol20 04 - 34
Fixed Ops Magazine - 2023 Vol20 04 - 35
Fixed Ops Magazine - 2023 Vol20 04 - 36
Fixed Ops Magazine - 2023 Vol20 04 - 37
Fixed Ops Magazine - 2023 Vol20 04 - 38
Fixed Ops Magazine - 2023 Vol20 04 - 39
Fixed Ops Magazine - 2023 Vol20 04 - 40
Fixed Ops Magazine - 2023 Vol20 04 - 41
Fixed Ops Magazine - 2023 Vol20 04 - 42
Fixed Ops Magazine - 2023 Vol20 04 - 43
Fixed Ops Magazine - 2023 Vol20 04 - 44
Fixed Ops Magazine - 2023 Vol20 04 - 45
Fixed Ops Magazine - 2023 Vol20 04 - 46
Fixed Ops Magazine - 2023 Vol20 04 - 47
Fixed Ops Magazine - 2023 Vol20 04 - 48
Fixed Ops Magazine - 2023 Vol20 04 - 49
Fixed Ops Magazine - 2023 Vol20 04 - 50
Fixed Ops Magazine - 2023 Vol20 04 - 51
Fixed Ops Magazine - 2023 Vol20 04 - 52
Fixed Ops Magazine - 2023 Vol20 04 - 53
Fixed Ops Magazine - 2023 Vol20 04 - 54
Fixed Ops Magazine - 2023 Vol20 04 - 55
Fixed Ops Magazine - 2023 Vol20 04 - 56
Fixed Ops Magazine - 2023 Vol20 04 - 57
Fixed Ops Magazine - 2023 Vol20 04 - 58
Fixed Ops Magazine - 2023 Vol20 04 - 59
Fixed Ops Magazine - 2023 Vol20 04 - 60
Fixed Ops Magazine - 2023 Vol20 04 - 61
Fixed Ops Magazine - 2023 Vol20 04 - 62
Fixed Ops Magazine - 2023 Vol20 04 - 63
Fixed Ops Magazine - 2023 Vol20 04 - 64
Fixed Ops Magazine - 2023 Vol20 04 - 65
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Fixed Ops Magazine - 2023 Vol20 04 - 67
Fixed Ops Magazine - 2023 Vol20 04 - 68
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