Fixed Ops Magazine - 2023 Vol20 04 - 35

exciting. It can also be a rewarding opportunity to exercise
your mental capabilities and your interpersonal
skills to make good things happen for your customers,
your staff, your department, your store, and yourself.
THREE PRIMARY RESPONSIBILITIES
AS A MANAGER
When I had the opportunity to advance to management,
I was instructed that my three primary responsibilities
were:
1. Identify and/or create gross profit opportunities.
2. Control Expenses.
3. Create an environment in which it is easier for your
team to perform their duties well.
I was very fortunate. The dealer group I grew up in was
very training oriented and provided an environment
where the average seniority was over 15 years. Almost
everyone in the group helped the others on the team
to improve their skills and become more successful at
whatever they were supposed to be doing.
MANAGEMENT RESPONSIBILITIES
As a manager will you manage People, Process, Price,
Place and Promotion? The answer is YES. One other
very important thing, you must manage your time.
Of all the things you manage, which is the most
important? Which area will provide the greatest result
or cause the biggest failure? All are important, however,
without the right people and the right process
nothing else really matters. People and Process should
be your main focus.
Although it sounds very simple, the reality is far from
being easy. Being a manager is very challenging and
JULY AUGUST 2023 || FIXED OPS MAGAZINE
All three are important. However, if you ignore number
3, you will probably have a much more difficult time
achieving 1 and 2. If you make number 3 your priority,
your success as a manager will likely increase very
quickly. When you make it easier for your staff to do
their jobs well, you are removing as many of the stumbling
blocks in their path as you possibly can. It also
means providing them with clearly defined goals, holding
them accountable for doing the right thing (staying
with the process), making good decisions, and helping
other team members.
FOUR MANAGEMENT OPPORTUNITIES FOR
TEAM SUCCESS
You are the captain of the ship, and you are in command.
Your success and the success of your staff
depend largely on your ability to, and your focus on
providing guidance to do their job well.
1. Coach them on the processes.
2. Check their behaviors, activities, and their results.
3. Challenge them to reach higher goals.
4. Cheer every success they have, no matter how
small.
Of these four items, number 4 might be the most
important.
You might consider each member of your team like a
checking account; your checks will bounce if you have
35

Fixed Ops Magazine - 2023 Vol20 04

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol20 04

Fixed Ops Magazine - 2023 Vol20 04 - 1
Fixed Ops Magazine - 2023 Vol20 04 - 2
Fixed Ops Magazine - 2023 Vol20 04 - 3
Fixed Ops Magazine - 2023 Vol20 04 - 4
Fixed Ops Magazine - 2023 Vol20 04 - 5
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Fixed Ops Magazine - 2023 Vol20 04 - 8
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Fixed Ops Magazine - 2023 Vol20 04 - 68
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