Fixed Ops Magazine - 2023 Vol20 04 - 36

not made any deposits in the account. You make
deposits by encouraging or cheering the appropriate
behaviors. Even the smallest improvements should
be congratulated. The more you practice the easier it
gets to identify the good things your team members
achieve. The more they become accustomed to receiving
praise for the desired behaviors the more likely the
desired behaviors are to be repeated.
Once you have a positive balance in the account, it becomes
much easier to coach on the process and to challenge
them to reach higher goals. This cycle of growing
by encouragement will produce team members who
want to improve and do more. You will also find that
individuals who desire to be the best and appreciate a
good team will be attracted to this environment, making
it easier to recruit good people.
BE ENGAGED AND FOCUSED ON THE TEAM
In order for any of these opportunities to work, you must
be engaged and focused on what the team members
do, and you must care about your people. Remember
that behaviors rewarded are more likely to be repeated.
Also be aware that ignoring undesirable behaviors is
often seen as permission to continue. Therefore, undesirable
behaviors must be corrected without delay.
HEARTFELT APPLAUSE FOR A
JOB WELL DONE
I'm not saying that everyone gets a trophy. I do think
that no one ever took a new job with a desire to fail. Your
staff and your team will care more, be more effective,
learn more and achieve better results if you care about
them. It is up to you.
Doug
Thompson
is
President of Fixed Performance
Inc. He started
in the dealership
world in the mid-70's
as an apprentice technician
and worked in
almost every
position
in the store. Eventually
he became an equity
partner in a multi-store dealer group. His passion and
primary focus have always been on the Fixed operations
side of the business. Fixed Performance Inc. is a
consulting firm with one main focus, helping car dealers
improve their operations and profitability. Offering
On-Site Coaching, Remote Coaching, and the Margin
Plus program, Fixed Performance Inc. provides high
quality results for Warranty Labor Rate and Warranty
Parts Margin increases.
36

Fixed Ops Magazine - 2023 Vol20 04

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol20 04

Fixed Ops Magazine - 2023 Vol20 04 - 1
Fixed Ops Magazine - 2023 Vol20 04 - 2
Fixed Ops Magazine - 2023 Vol20 04 - 3
Fixed Ops Magazine - 2023 Vol20 04 - 4
Fixed Ops Magazine - 2023 Vol20 04 - 5
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Fixed Ops Magazine - 2023 Vol20 04 - 7
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Fixed Ops Magazine - 2023 Vol20 04 - 20
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Fixed Ops Magazine - 2023 Vol20 04 - 28
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Fixed Ops Magazine - 2023 Vol20 04 - 35
Fixed Ops Magazine - 2023 Vol20 04 - 36
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Fixed Ops Magazine - 2023 Vol20 04 - 41
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Fixed Ops Magazine - 2023 Vol20 04 - 49
Fixed Ops Magazine - 2023 Vol20 04 - 50
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Fixed Ops Magazine - 2023 Vol20 04 - 64
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Fixed Ops Magazine - 2023 Vol20 04 - 67
Fixed Ops Magazine - 2023 Vol20 04 - 68
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