Fixed Ops Magazine - 2023 Vol20 04 - 40

PRACTICE POSITIVE REINFORCEMENT
Learning a new process can feel like extra work. The
benefit must be demonstrated. It must be illustrated
to the trainee that a process is our assistant. We must
teach while exhibiting patience since most of our processes
do not have immediate gratification. It can take
days, weeks, in some cases months, to see the benefits.
Data must be gathered over time to display the
positive results.
Many have heard the saying " inspect what you expect. "
Inspections must happen as much as possible. In doing
so, we must remember it is ok to " call a timeout " to
make an adjustment during inspections. The goal is to
prevent any negative results and to fill the scoreboard
with winning points. Coaches and leaders can make a
major impact during time of performance with positive
reinforcement being required after adjustments have
been made during the inspections. This recognition will
create motivation for the trainees to stay consistent.
STAY ON TOP OF TRAINING
Is your team receiving training? Winning cultures have
a major focus on providing detailed training before
employees perform their roles. This is the foundation
40
for the development of the new hires' career path.
Your consistency in training must be present from the
beginning.
In fixed operations we have areas that require specialized
skills. These skills begin development on day
one. The employee will acquire consistency through
the example that is set by observing and learning the
dealership's culture.
* How are your phones answered?
* Is it the same word track used every time? How are
your customers welcomed into your stores?
* Are the walk-arounds being performed with every
customer?
* Is the customer being of their maintenance needs?
* Are your customers receiving the same multi point
inspection from every technician every time?
* Are your customers presented with the multi point
inspection results?
* Are you making it simple for your customers to
continue to visit you?
These questions all require training and consistent
practice.

Fixed Ops Magazine - 2023 Vol20 04

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol20 04

Fixed Ops Magazine - 2023 Vol20 04 - 1
Fixed Ops Magazine - 2023 Vol20 04 - 2
Fixed Ops Magazine - 2023 Vol20 04 - 3
Fixed Ops Magazine - 2023 Vol20 04 - 4
Fixed Ops Magazine - 2023 Vol20 04 - 5
Fixed Ops Magazine - 2023 Vol20 04 - 6
Fixed Ops Magazine - 2023 Vol20 04 - 7
Fixed Ops Magazine - 2023 Vol20 04 - 8
Fixed Ops Magazine - 2023 Vol20 04 - 9
Fixed Ops Magazine - 2023 Vol20 04 - 10
Fixed Ops Magazine - 2023 Vol20 04 - 11
Fixed Ops Magazine - 2023 Vol20 04 - 12
Fixed Ops Magazine - 2023 Vol20 04 - 13
Fixed Ops Magazine - 2023 Vol20 04 - 14
Fixed Ops Magazine - 2023 Vol20 04 - 15
Fixed Ops Magazine - 2023 Vol20 04 - 16
Fixed Ops Magazine - 2023 Vol20 04 - 17
Fixed Ops Magazine - 2023 Vol20 04 - 18
Fixed Ops Magazine - 2023 Vol20 04 - 19
Fixed Ops Magazine - 2023 Vol20 04 - 20
Fixed Ops Magazine - 2023 Vol20 04 - 21
Fixed Ops Magazine - 2023 Vol20 04 - 22
Fixed Ops Magazine - 2023 Vol20 04 - 23
Fixed Ops Magazine - 2023 Vol20 04 - 24
Fixed Ops Magazine - 2023 Vol20 04 - 25
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Fixed Ops Magazine - 2023 Vol20 04 - 27
Fixed Ops Magazine - 2023 Vol20 04 - 28
Fixed Ops Magazine - 2023 Vol20 04 - 29
Fixed Ops Magazine - 2023 Vol20 04 - 30
Fixed Ops Magazine - 2023 Vol20 04 - 31
Fixed Ops Magazine - 2023 Vol20 04 - 32
Fixed Ops Magazine - 2023 Vol20 04 - 33
Fixed Ops Magazine - 2023 Vol20 04 - 34
Fixed Ops Magazine - 2023 Vol20 04 - 35
Fixed Ops Magazine - 2023 Vol20 04 - 36
Fixed Ops Magazine - 2023 Vol20 04 - 37
Fixed Ops Magazine - 2023 Vol20 04 - 38
Fixed Ops Magazine - 2023 Vol20 04 - 39
Fixed Ops Magazine - 2023 Vol20 04 - 40
Fixed Ops Magazine - 2023 Vol20 04 - 41
Fixed Ops Magazine - 2023 Vol20 04 - 42
Fixed Ops Magazine - 2023 Vol20 04 - 43
Fixed Ops Magazine - 2023 Vol20 04 - 44
Fixed Ops Magazine - 2023 Vol20 04 - 45
Fixed Ops Magazine - 2023 Vol20 04 - 46
Fixed Ops Magazine - 2023 Vol20 04 - 47
Fixed Ops Magazine - 2023 Vol20 04 - 48
Fixed Ops Magazine - 2023 Vol20 04 - 49
Fixed Ops Magazine - 2023 Vol20 04 - 50
Fixed Ops Magazine - 2023 Vol20 04 - 51
Fixed Ops Magazine - 2023 Vol20 04 - 52
Fixed Ops Magazine - 2023 Vol20 04 - 53
Fixed Ops Magazine - 2023 Vol20 04 - 54
Fixed Ops Magazine - 2023 Vol20 04 - 55
Fixed Ops Magazine - 2023 Vol20 04 - 56
Fixed Ops Magazine - 2023 Vol20 04 - 57
Fixed Ops Magazine - 2023 Vol20 04 - 58
Fixed Ops Magazine - 2023 Vol20 04 - 59
Fixed Ops Magazine - 2023 Vol20 04 - 60
Fixed Ops Magazine - 2023 Vol20 04 - 61
Fixed Ops Magazine - 2023 Vol20 04 - 62
Fixed Ops Magazine - 2023 Vol20 04 - 63
Fixed Ops Magazine - 2023 Vol20 04 - 64
Fixed Ops Magazine - 2023 Vol20 04 - 65
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Fixed Ops Magazine - 2023 Vol20 04 - 67
Fixed Ops Magazine - 2023 Vol20 04 - 68
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