Fixed Ops Magazine - 2023 Vol20 04 - 55

in-person interview including the dealer principal and/
or senior executives. Then interviews with panels of
fixed ops managers, technicians, service advisors, and
parts department employees are arranged accordingly.
COAST TO COAST
The first two Fixed Ops Roundtable Pop-Up events
were held recently at Bozard Ford Lincoln in St. Augustine,
FL and at The Niello Company in Sacramento, CA.
Bozard Ford Lincoln has the largest repair shop on the
east coast, with 98 service bays and 10 mobile service
trucks. The dealership is also the seven-time recipient
of Ford's Triple Crown Award, the highest honor in customer
satisfaction.
During the nearly two-hour event that was held in May
2023, we started off by interviewing Jeff King, VP and
GM of Bozard Ford Lincoln. King spoke about the importance
of the company's vision statement, positive
culture, and core values in the hiring and onboarding
process.
Our conversation with technicians focused on the
power of teams. While most technicians work solo, at
Bozard every technician works as part of a team. The
team system was piloted in the dealership's QuickLane
with the goal of improving service times. It worked so
well that management tried it in the main shop, and
service productivity immediately jumped 15 percent.
During our visit, the Fixed Ops Roundtable team was
treated to a tour of Bozard's large shop by Ed Roberts,
Chief Operations Officer (COO). The digs are truly
JULY AUGUST 2023 || FIXED OPS MAGAZINE
55

Fixed Ops Magazine - 2023 Vol20 04

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol20 04

Fixed Ops Magazine - 2023 Vol20 04 - 1
Fixed Ops Magazine - 2023 Vol20 04 - 2
Fixed Ops Magazine - 2023 Vol20 04 - 3
Fixed Ops Magazine - 2023 Vol20 04 - 4
Fixed Ops Magazine - 2023 Vol20 04 - 5
Fixed Ops Magazine - 2023 Vol20 04 - 6
Fixed Ops Magazine - 2023 Vol20 04 - 7
Fixed Ops Magazine - 2023 Vol20 04 - 8
Fixed Ops Magazine - 2023 Vol20 04 - 9
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Fixed Ops Magazine - 2023 Vol20 04 - 11
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Fixed Ops Magazine - 2023 Vol20 04 - 13
Fixed Ops Magazine - 2023 Vol20 04 - 14
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Fixed Ops Magazine - 2023 Vol20 04 - 17
Fixed Ops Magazine - 2023 Vol20 04 - 18
Fixed Ops Magazine - 2023 Vol20 04 - 19
Fixed Ops Magazine - 2023 Vol20 04 - 20
Fixed Ops Magazine - 2023 Vol20 04 - 21
Fixed Ops Magazine - 2023 Vol20 04 - 22
Fixed Ops Magazine - 2023 Vol20 04 - 23
Fixed Ops Magazine - 2023 Vol20 04 - 24
Fixed Ops Magazine - 2023 Vol20 04 - 25
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Fixed Ops Magazine - 2023 Vol20 04 - 27
Fixed Ops Magazine - 2023 Vol20 04 - 28
Fixed Ops Magazine - 2023 Vol20 04 - 29
Fixed Ops Magazine - 2023 Vol20 04 - 30
Fixed Ops Magazine - 2023 Vol20 04 - 31
Fixed Ops Magazine - 2023 Vol20 04 - 32
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Fixed Ops Magazine - 2023 Vol20 04 - 36
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Fixed Ops Magazine - 2023 Vol20 04 - 38
Fixed Ops Magazine - 2023 Vol20 04 - 39
Fixed Ops Magazine - 2023 Vol20 04 - 40
Fixed Ops Magazine - 2023 Vol20 04 - 41
Fixed Ops Magazine - 2023 Vol20 04 - 42
Fixed Ops Magazine - 2023 Vol20 04 - 43
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Fixed Ops Magazine - 2023 Vol20 04 - 45
Fixed Ops Magazine - 2023 Vol20 04 - 46
Fixed Ops Magazine - 2023 Vol20 04 - 47
Fixed Ops Magazine - 2023 Vol20 04 - 48
Fixed Ops Magazine - 2023 Vol20 04 - 49
Fixed Ops Magazine - 2023 Vol20 04 - 50
Fixed Ops Magazine - 2023 Vol20 04 - 51
Fixed Ops Magazine - 2023 Vol20 04 - 52
Fixed Ops Magazine - 2023 Vol20 04 - 53
Fixed Ops Magazine - 2023 Vol20 04 - 54
Fixed Ops Magazine - 2023 Vol20 04 - 55
Fixed Ops Magazine - 2023 Vol20 04 - 56
Fixed Ops Magazine - 2023 Vol20 04 - 57
Fixed Ops Magazine - 2023 Vol20 04 - 58
Fixed Ops Magazine - 2023 Vol20 04 - 59
Fixed Ops Magazine - 2023 Vol20 04 - 60
Fixed Ops Magazine - 2023 Vol20 04 - 61
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Fixed Ops Magazine - 2023 Vol20 04 - 63
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Fixed Ops Magazine - 2023 Vol20 04 - 68
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