spoke at length about the culture, core values, recruiting processes, and why technicians line up to get a job whenever there is an opening. We also spoke with Tully Williams, Fixed Ops Director. Williams is known for his focus on process and on building a winning team culture. He discussed the importance of parts in his fixed ops strategy for success and why in Niello's newest dealership he put a parts employee right smack in the middle of the shop. We also discussed how The Niello Company uses Xtime by Cox Automotive for their fixed ops platform, and how Williams tracks team KPIs using a scorecard system by Vision AST. At both dealerships, we interviewed a panel of female employees. These women shared how they got started in the automotive industry, and talked about the many career and leadership opportunities that don't directly JULY AUGUST 2023 || FIXED OPS MAGAZINE 57