Ted Ings is the Executive Director at the Fixed Ops Roundtable and the Center for Performance Improvement. He is a 4-time NADA (National Automobile Dealers Association) Convention speaker and is one of their highest-rated presenters. Ted has successfully implemented dozens of initiatives for OEM's and Total Quality Management processes at thousands of dealerships in North America and around the world, revolutionizing the way vehicles are sold. This makes him an invaluable asset to his clients, as they get both the benefit of his vision and his experience. https://www.centerforperformanceimprovement.com (212) 763-0016 telephone JULY AUGUST 2023 || FIXED OPS MAGAZINE 59http://FixedOpsRoundtable.com https://www.centerforperformanceimprovement.com