Fixed Ops Magazine - 2023 Vol20 04 - 60

ADMIN DEPARTMENT BY CHRIS DULLA
STREAMLINING
WARRANTY
CLAIMS
Navigating Increased Warranty Coverage and Avoiding
Common Mistakes in Warranty Claims Filing
T
he automotive industry is witnessing a significant
shift in warranty coverage, with manufacturers
offering longer standard warranty
periods for their vehicles. This change presents both
opportunities and challenges for dealerships when it
comes to warranty claims. The significance of warranties
in the dealer's industry continues to grow exponentially.
However, the challenge for dealers is that the
warranty claims process remains largely manual with
a significant cost associated with it. Dealers stand to
gain if they streamline their processes and avoid some
basic mistakes in the service process which in turn will
lower the cost of claims processing and increase the
approval rates.
In this article, we will explore the
impact of increased warranty coverage
and discuss three common
mistakes to avoid when filing warranty
claims. By understanding these
trends and implementing effective
strategies, dealerships can stream60
line
their claims process, optimize revenue potential,
and enhance customer satisfaction.
TREND: INCREASED
WARRANTY COVERAGE
Manufacturers have recognized the importance of
warranty coverage in building customer trust and loyalty.
As a result, they are now offering longer standard
warranties for new vehicles. Traditionally, the standard
warranty period was around 3 years or 36,000 miles.
However, many manufacturers now provide warranties
that extend up to 5 years or more, offering customers
greater peace of mind.
The significance of
warranties in the
dealer's industry
continues to
grow exponentially.
This extended warranty coverage
has significant implications for dealerships.
With more vehicles covered
under warranty for longer periods,
the efficient management of warranty
claims becomes paramount.
Dealerships must adapt their pro

Fixed Ops Magazine - 2023 Vol20 04

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol20 04

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