FEATURE BY TED INGS AI-POWERED TECHNOLOGY IN FIXED OPS AI-Powered Technology is the Fixed Ops Theme of 2023 and Beyond A rtificial intelligence (AI) has impacted many industries, and now it's making a significant impact on the retail automotive space. Applications of AI in automotive are exciting and far-reaching. From creating better customer experiences in the service department to helping dealers maximize warranty revenue, AI-powered technology is helping dealers achieve new levels of efficiency and growth - all with minimal dealer effort. Three areas within the dealership are especially interesting when discussing AI opportunities. Read on to learn how AI is transforming warranty processing, warranty recalls, and service department scheduling. IMPROVING DEALERSHIP WARRANTY CLAIMS Warranty claims represent a huge chunk of our industry - especially as vehicles increasingly become computers on wheels with tons of advanced technology. It's no exaggeration to state that BILLIONS of dollars 32 are at stake every month. The average dealer easily has six figures a month in warranty receivables. Warranty processing is a cumbersome and time-consuming task. Especially when you consider the multitude of OEM rules that seem to change on a daily basis. It follows that when employees fill out paperwork and enter data, the likelihood of data errors rises. If those employees call in sick or go on vacation, claims stack up and processing takes weeks at best. AI-powered technology is modernizing the entire claims process. Take for example WarrCloud, a warranty processing company founded by industry giant Jim Roach. Its AI-powered solution automates the processing so claims are submitted faster and payments delivered quicker. It also reduces the chances of an audit and chargeback risks. Dealers using a company like WarrCloud can expect to receive everything they're owed down to the penny and get paid within a day or two. AI-technology can