Fixed Ops Magazine - 2023 Vol20 05 - 37

dynamic this way, " At the end of the day, I want to go
home rich and tired. So, I look at what I do -- and the
new ideas I am being asked to consider -- through this
filter: 'It's all about me and how much more efficiently
will any new idea enable me to work?' "
TIP 1: DON'T BRING PIZZA TO
THE PRESENTATION
If you want the technicians' attention, buy them a real
meal for the breakroom and make it OK for them to take
the time to sit down and enjoy themselves. " I've never
turned down catering, " said Robert Stage, tongue-incheek.
Until recently, he was a 35-year dealership technician.
He is now an automotive technology instructor
for WyoTech College in Laramie, Wyoming.
TIP 2: IT'S ALL ABOUT DELIVERY
OF THE NEW IDEA
As an example, let's say you've identified the need for
software solutions such as one for the recon departSEPTEMBER
OCTOBER 2023 || FIXED OPS MAGAZINE
ment. Now is not the time to overburden your already
busy technicians with more tasks by layering additional
work on them.
" What I think about is, what are we trying to accomplish
with a new idea? How does this idea or product affect
our technicians or service director? " said Jared Ricart,
President of Ricart Automotive Group, Columbus, Ohio.
He was formerly the group's fixed ops director.
" We used to have technicians working 50 hours to
turn 40. Now they work 38 to 39 hours to turn 45. Our
techs are earning more and working less, " Ricart said,
referencing the reconditioning workflow software he
installed. That production gain is welcomed by everyone.
" I have cars front-line ready much faster. "
TIP 3: TECHS ARE PRAISEWORTHY PEOPLE
Fixed Ops Coach Chris Collins said, " The most important
people in your business and least cared about are your
service technicians. " Technicians are essential for a car
37

Fixed Ops Magazine - 2023 Vol20 05

Table of Contents for the Digital Edition of Fixed Ops Magazine - 2023 Vol20 05

Fixed Ops Magazine - 2023 Vol20 05 - 1
Fixed Ops Magazine - 2023 Vol20 05 - 2
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